Published date: March 26, 2025
As a member of the Utility Billing Division, the Utility Billing Coordinator I position performs various complex and high-volume customer service and administrative support functions. This position serves as the first contact for customers regarding inquiries in person, on the phone, and via digital communication. This individual serves as a representative between the town, the public, and outside agencies. Work is performed with minimal supervision. The individual must exercise independent judgment with responsibility for accuracy, timeliness, completeness, and assurance of proper quality control according to established procedures.
The individual in the Utility Billing Coordinator I is responsible for clearly articulating town information, accurately collecting monies, and coordinating administrative functions for utility billing. Most importantly, the individual solves problems and responds with tact, composure, and courtesy even when encountering contentious circumstances and assists individuals who may be experiencing significant stress.
Job website link: https://www.governmentjobs.com/careers/windsorgov